from Seth Godin’s Blog:

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I love name tags.

I think doing name tags properly transforms a meeting. Here’s why:
a. people don’t really know everyone, even if they think they do.
b. if you don’t know someone’s name, you are hesitant to talk to them.
c. if you don’t talk to them, you never get to know them and you both lose.
d. if you are wearing a name tag, it’s an invitation to start a conversation.

One summer, I led 90 people, some strangers to each other, through a three-day training. Every single person had to wear a hat with his or her name on it until every person in the group knew every other person’s name and could prove it. It took two days. Worth it.

Doing a name tag right isn’t easy. Here are my rules:
a. BIG first name
b. positioned in a place where you can see it
c. ideally two-sided, on a short lanyard (why on earth would you make a one-sided lanyard tag?)
d. a piece of information that is an ice breaker. Here’s my latest example. Every single sticker had a different picture. No real logic behind it. But what if there was? What if attendees picked their favorite movie star, metaphor, state capital, political gaffe, Saturday Night Live skit… anything worth talking about?

Mormon evangelists all wear name tags. Great idea. Doctors used to. Too bad they don’t. Now it’s almost like a Prisoner thing, where the only purpose of the tag is to enable you to tattle on someone who doesn’t give you good service.

One of the best ways to begin a friendly and non-intrusive relationship with prospective customers is to build a mailing list of people who are interested in you or your business concept. One of the easiest ways to do this is to offer a useful free report or piece of information, then follow up with a regularly published newsletter or “ezine.”

Your primary goal with a newsletter is to share useful information and tips that will help your target audience get to know and trust you and learn things that will help them solve problems.

But some people, eager to get on the mailing list bandwagon, make some of the following mistakes:

1. Don’t ask permission for people to join your list, just add their names. This is more than a case of poor etiquette, it can also land you in very hot water with the CAN-SPAM Act, resulting in everything from an $11,000 fine for each violation to shutting down your email server. I find this most often occurs with people just starting a list who will roll their personal email list into a mailing list. A better way is to send one message to your email list when you launch your newsletter explaining its purpose and benefits. Provide the directions for signing up through your mailing list service. If I get newsletters that I didn’t sign up for, I immediately unsubscribe, out of principle.
2. Try to manage your list manually. You will pull your hair out trying to keep up with subscriptions, cancellations and address changes. There are many good mailing list services available for a reasonable price. I use AWeber and am very happy with it. Others have recommended Constant Contact or even an integrated shopping cart and mailing list program like 1ShoppingCart.com. The other benefit to these paid services is that they live and die by observing the CAN-SPAM Act, so your list should be protected.
3. Provide no meaningful information, just sales drivel. No one wants to join a mailing list only to receive sales announcements. If you consistently provide useful information in your main article, it is perfectly fine to include a section of your newsletter where you promote your products or services. But use discretion so that people don’t feel the hard to describe but easy to identify sensation of being “sales slimed” every time they read your newsletter. Soon, they won’t bother reading it.
4. Send more messages than you initially described in your sign-up. I send my ezine out once a month, and as a general guideline, only send one additional message a month if there is something to announce that misses the monthly cycle. This is for my large regular mailing list. You may follow up more frequently with people who have signed up for a particular program or class, since they may require more information. Whatever timing and amount of messages you choose, state it right up front when people sign up so that they won’t be surprised by the amount of emails they receive from you.
5. Take unsubscribes personally. This can be a bit of a challenge, since all of us would like to think that we provide pithy, useful information that our readers are eager to find in their inbox. But the reality is that your information may be useful to someone at a particular point in time, then become obsolete. Or they may need to purge all of their mailing list subscriptions to get control of their inbox. Or … they may not like what you have to say! And this is ok too, because your objective is to fill your list with people who genuinely are connected with you and your message. I think it is better to have 300 ardent supporters on your list rather than 3,000 near-disgruntled ones.

   As Zen as you can be about the “ebb and flow of the mailing list,” there will be times when people piss you off by reporting your message as spam (which is simply not true since they can ONLY sign up voluntarily by a double-opt-in subscription process if you set your list up correctly) or send an incredulous “This is useless nonsense and I have no idea why I received it” message to you. I have gotten more than a few of these, and always wonder if they either have a bitter spouse or teenager that maliciously signs them up for things they don’t want, or if they got hit in the head with a wooden beam since the day a few weeks before that they voluntarily signed up for my mailing list. The appropriate response to these messages is not a scathing reply (which may further fan the flames of their desire to get you) but rather to stand in front of your computer screen and chant the following sophomoric song lyric right before you hit delete:

   “Na na na na, na na na na, hey hey hey, GOODBYE“

Happy mailing!