Welcome back! I just placed a pizza order to be delivered by Domino’s at 5:30 PM. Their fancy order tracker (which I think is pretty cool, but I’m not sure this is what they had in mind) informed me that the pizza was baked and put into a box at 5:40 PM. At 6:04, it [...]
Entries Tagged as 'Customer Service'
Domino’s–You SUCK!!!!
August 1st, 2008 · No Comments · Business Opinion, Customer Service, Observation
Tags:bad service·blog·content·Domino's·live·Observation·PR
What if the CEO was watching you?
January 16th, 2008 · No Comments · Customer Service
I just returned from eating a quick meal at Q-Doba, and I’m rather disappointed in the experience during this particular visit. Usually, Q-Doba is very tasty and scratches my itch for quick Mexican as long as there isn’t a line out the door (I’ll go elsewhere), but tonight the “process” was discouraging even though there [...]
In Search of the "Easy Button"
September 6th, 2007 · No Comments · Core Competency, Customer Service, Sales / Marketing
The group I have been partnering with has been working with a local (Louisville, KY) franchisor to help with their marketing efforts. We’ve met with the franchisor four or five times, and we seem to struggle with getting our arms around everything his franchise needs from a marketing aspect. They need a lot at this [...]
Tags:group·Local·Louisville·Marketing·PR
Customer Service Rule #1: Be Easy to Do Business With
May 30th, 2007 · 1 Comment · Business, Business Strategy, Customer Service
After a lengthy bike ride last Saturday, I had some serious neck/upper back pain. It’s somewhat common for me after longer rides (3+ hours), but I somehow aggravated the injury while I was (of all things) taking a shower the next morning. I figured it was muscle fatigue or a mild strain that would disappear [...]
Tags:Business·event·free·media·meeting·PR·pricing·Sales·technology·zing
Too Many Companies Are Like Bad Marriages
February 27th, 2007 · 1 Comment · Customer Service
I found this post worth sharing from “Creating Passionate Users” blog. Michael Wade of Execupundit originally found this, and it’s good stuff indeed!
Tags:blog
Great Customer Service: Just Do It
January 30th, 2007 · No Comments · Customer Service
Earlier this afternoon, Brown knocked on my door (UPS). Initially I thought to myself “I didn’t order anything so what could this be?” Upon accepting the package I noticed it was from Total Training. For a little background, Total Training makes software tutorials for a lot of different Adobe titles such as Flash, Photoshop, Dreamweaver, [...]
Tags:Business·e-mail·PR·Software·training·tutorial·update
Hurricane Kohls Maintaining Strength
January 23rd, 2007 · 1 Comment · Blogosphere, Customer Service
In the spirit of poor customer service as journalized on this blog about Tumbleweed, it seems my newly found friend Paul McEnany of Hee-Haw Marketing blogging fame has created quite a following with his Hurricane Kohls postings. They haven’t died–Into PR has another commentary on the situation today. It’s good to see things like this [...]

