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	<title>Marketing Consulting Blog &#187; Customer Service</title>
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		<title>Domino&#8217;s&#8211;You SUCK!!!!</title>
		<link>http://smbconsultinginc.com/blog/marketing/marketing-observation/dominos-you-suck/</link>
		<comments>http://smbconsultinginc.com/blog/marketing/marketing-observation/dominos-you-suck/#comments</comments>
		<pubDate>Fri, 01 Aug 2008 22:47:49 +0000</pubDate>
		<dc:creator>Roger Bauer</dc:creator>
				<category><![CDATA[Business Opinion]]></category>
		<category><![CDATA[Customer Service]]></category>
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		<description><![CDATA[I just placed a pizza order to be delivered by Domino&#8217;s at 5:30 PM.  Their fancy order tracker (which I think is pretty cool, but I&#8217;m not sure this is what they had in mind) informed me that the pizza was baked and put into a box at 5:40 PM.  At 6:04, it informed me [...]]]></description>
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		<title>What if the CEO was watching you?</title>
		<link>http://smbconsultinginc.com/blog/customer-service/what-if-the-ceo-was-watching-you/</link>
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		<pubDate>Wed, 16 Jan 2008 02:44:00 +0000</pubDate>
		<dc:creator>Roger Bauer</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Customers]]></category>
		<category><![CDATA[PR]]></category>
		<category><![CDATA[Review]]></category>

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		<description><![CDATA[I just returned from eating a quick meal at Q-Doba, and I&#8217;m rather disappointed in the experience during this particular visit. Usually, Q-Doba is very tasty and scratches my itch for quick Mexican as long as there isn&#8217;t a line out the door (I&#8217;ll go elsewhere), but tonight the &#8220;process&#8221; was discouraging even though there [...]]]></description>
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		<title>In Search of the &quot;Easy Button&quot;</title>
		<link>http://smbconsultinginc.com/blog/sales-marketing/in-search-of-the-easy-button/</link>
		<comments>http://smbconsultinginc.com/blog/sales-marketing/in-search-of-the-easy-button/#comments</comments>
		<pubDate>Thu, 06 Sep 2007 15:17:00 +0000</pubDate>
		<dc:creator>Roger Bauer</dc:creator>
				<category><![CDATA[Core Competency]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Sales / Marketing]]></category>
		<category><![CDATA[group]]></category>
		<category><![CDATA[Local]]></category>
		<category><![CDATA[Louisville]]></category>
		<category><![CDATA[Marketing]]></category>
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		<description><![CDATA[The group I have been partnering with has been working with a local (Louisville, KY) franchisor to help with their marketing efforts. We&#8217;ve met with the franchisor four or five times, and we seem to struggle with getting our arms around everything his franchise needs from a marketing aspect. They need a lot at this [...]]]></description>
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		<title>Customer Service Rule #1: Be Easy to Do Business With</title>
		<link>http://smbconsultinginc.com/blog/business/customer-service-rule-1-be-easy-to-do-business-with/</link>
		<comments>http://smbconsultinginc.com/blog/business/customer-service-rule-1-be-easy-to-do-business-with/#comments</comments>
		<pubDate>Wed, 30 May 2007 02:01:00 +0000</pubDate>
		<dc:creator>Roger Bauer</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Business Strategy]]></category>
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		<category><![CDATA[technology]]></category>
		<category><![CDATA[zing]]></category>

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		<description><![CDATA[After a lengthy bike ride last Saturday, I had some serious neck/upper back pain. It&#8217;s somewhat common for me after longer rides (3+ hours), but I somehow aggravated the injury while I was (of all things) taking a shower the next morning. I figured it was muscle fatigue or a mild strain that would disappear [...]]]></description>
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		<title>Too Many Companies Are Like Bad Marriages</title>
		<link>http://smbconsultinginc.com/blog/customer-service/too-many-companies-are-like-bad-marriages/</link>
		<comments>http://smbconsultinginc.com/blog/customer-service/too-many-companies-are-like-bad-marriages/#comments</comments>
		<pubDate>Tue, 27 Feb 2007 00:50:00 +0000</pubDate>
		<dc:creator>Roger Bauer</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[blog]]></category>

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		<description><![CDATA[I found this post worth sharing from &#8220;Creating Passionate Users&#8221; blog. Michael Wade of Execupundit originally found this, and it&#8217;s good stuff indeed!]]></description>
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