Welcome back! Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local Big-O Tire Center around the corner from me [...]
Entries Tagged as 'Word of Mouth'
It’s Not All Bad in Customer Service
January 18th, 2007 · 1 Comment · Business, Customer Service, Word of Mouth
Tags:Business·Customers·Local·media·PR·revenue·RIP
When Sought Out Criticism Fails Miserably
January 15th, 2007 · 2 Comments · Customer Service, Louisville, Word of Mouth, rant
Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of their restaurants simply trying to place [...]
Tags:Advertising·comparison·Customers·e-mail·Local·Louisville·love·PR·recap·training·update·web·website
Attempting to Buy Word of Mouth? Bad Idea!
December 30th, 2006 · No Comments · Business Opinion, Business Strategy, Buzz, Sales / Marketing, Word of Mouth
I’m sure many of you have read or heard about the Microsoft blogger “scandal.” If not, click here to read an E-Week piece on it if you wish. To summarize, Microsoft and AMD sent some prominent bloggers a honking Vista based laptops for them to test out. Initially they said the folks receiving the machines [...]
