by | Monday | Customer Service, Louisville, rant, Word of Mouth
Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of...
by | Monday | PR, Tips and Tricks
Courtesy of Valleywag on 1/15/2007:—————————————————-Michael Arrington is sometimes so refreshingly blunt that one can forgive him his over-compensating aggression,...
by | Monday | Business Strategy, Customer Service, Differentation
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telephone when no one else is using it.We expect our cars to start in the...
by | Sunday | Business, Social Networking
By GuyKawasakiThe average number of LinkedIn connections for people who work at Google is forty-seven.The average number for Harvard Business School grads is fifty-eight, so you could skip the MBA, work at Google, and probably get most of the connections you need....
