by | Thursday | Business Strategy, Leadership
From Wired: How Yahoo Blew It.Talks about how Yahoo! offered to buy Google in 2002 and how things have changed since. If you regularly read this blog, you know I have Semel as one of the Five CEOs that Must Go so this merely adds fuel to that fire. I still believe...
by | Monday | Business Strategy, Customer Service, Differentation
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telephone when no one else is using it.We expect our cars to start in the...
by | Tuesday | Business Strategy
I frequently get asked “how can I differentiate my product or service when there are a lot of competitors doing the same things on a similar level?” My initial answer is ‘you just answered your own question within the question.’ That part about...