by | Thursday | Business, Customer Service, Word of Mouth
Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local...
by | Monday | Customer Service, Louisville, rant, Word of Mouth
Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of...
by | Thursday | Business Strategy, musings
On Wednesday, I was waiting to meet with a potential client who happens to be a doctor. Doctors are notorious for making us wait no matter what time we show up for our appointment. If we’re early, the wait is longer. If we’re late, we get shoved to the back of the...
by | Friday | Misc, musings
First off, I hope everyone is having a great Thanksgiving and a safe one. Our family got together for a fantastic meal at my brother’s house in which his wife (Donna) cooked up a mean bird and her world famous green-beans. I used to hate green-beans, but she got...
by | Monday | SMB Consulting News
I received an e-mail today from Business First stating they may publish a couple of my articles. This is big news for me and my firm as I’ve been trying to get published in print for a little while now in order to market the consultancy to a broader, yet...
