Customer Service Archives - Business Marketing Consulting Services | Louisville, KY | SMB Consulting, Inc. https://smbconsultinginc.com/category/customer-service/ Better Marketing | Better Results Fri, 01 Aug 2008 22:47:49 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://i0.wp.com/smbconsultinginc.com/wp-content/uploads/2023/03/cropped-SMB_cyan.png?fit=32%2C32&ssl=1 Customer Service Archives - Business Marketing Consulting Services | Louisville, KY | SMB Consulting, Inc. https://smbconsultinginc.com/category/customer-service/ 32 32 230892403 Domino's–You SUCK!!!! https://smbconsultinginc.com/2008/08/01/dominos-you-suck/ https://smbconsultinginc.com/2008/08/01/dominos-you-suck/#respond Fri, 01 Aug 2008 22:47:49 +0000 http://smbconsultinginc.com/blog/?p=322 I just placed a pizza order to be delivered by Domino’s at 5:30 PM.  Their fancy order tracker (which I think is pretty cool, but I’m not sure this is what they had in mind) informed me that the pizza was baked and put into a box at 5:40 PM.  At 6:04, it informed me […]

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]]> https://smbconsultinginc.com/2008/08/01/dominos-you-suck/feed/ 0 322 What if the CEO was watching you? https://smbconsultinginc.com/2008/01/16/what-if-the-ceo-was-watching-you/ https://smbconsultinginc.com/2008/01/16/what-if-the-ceo-was-watching-you/#respond Wed, 16 Jan 2008 02:44:00 +0000 http://smbconsultinginc.com/blog/marketing/what-if-the-ceo-was-watching-you/ I just returned from eating a quick meal at Q-Doba, and I’m rather disappointed in the experience during this particular visit. Usually, Q-Doba is very tasty and scratches my itch for quick Mexican as long as there isn’t a line out the door (I’ll go elsewhere), but tonight the “process” was discouraging even though there […]

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]]> https://smbconsultinginc.com/2008/01/16/what-if-the-ceo-was-watching-you/feed/ 0 300 In Search of the "Easy Button" https://smbconsultinginc.com/2007/09/06/in-search-of-the-easy-button/ https://smbconsultinginc.com/2007/09/06/in-search-of-the-easy-button/#respond Thu, 06 Sep 2007 15:17:00 +0000 http://smbconsultinginc.com/blog/marketing/in-search-of-the-easy-button/ The group I have been partnering with has been working with a local (Louisville, KY) franchisor to help with their marketing efforts. We’ve met with the franchisor four or five times, and we seem to struggle with getting our arms around everything his franchise needs from a marketing aspect. They need a lot at this […]

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]]> https://smbconsultinginc.com/2007/09/06/in-search-of-the-easy-button/feed/ 0 280 Customer Service Rule #1: Be Easy to Do Business With https://smbconsultinginc.com/2007/05/30/customer-service-rule-1-be-easy-to-do-business-with/ https://smbconsultinginc.com/2007/05/30/customer-service-rule-1-be-easy-to-do-business-with/#comments Wed, 30 May 2007 02:01:00 +0000 http://smbconsultinginc.com/blog/marketing/customer-service-rule-1-be-easy-to-do-business-with/ After a lengthy bike ride last Saturday, I had some serious neck/upper back pain. It’s somewhat common for me after longer rides (3+ hours), but I somehow aggravated the injury while I was (of all things) taking a shower the next morning. I figured it was muscle fatigue or a mild strain that would disappear […]

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]]> https://smbconsultinginc.com/2007/05/30/customer-service-rule-1-be-easy-to-do-business-with/feed/ 1 264 Too Many Companies Are Like Bad Marriages https://smbconsultinginc.com/2007/02/27/too-many-companies-are-like-bad-marriages/ https://smbconsultinginc.com/2007/02/27/too-many-companies-are-like-bad-marriages/#respond Tue, 27 Feb 2007 00:50:00 +0000 http://smbconsultinginc.com/blog/marketing/too-many-companies-are-like-bad-marriages/ I found this post worth sharing from “Creating Passionate Users” blog. Michael Wade of Execupundit originally found this, and it’s good stuff indeed!

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]]> https://smbconsultinginc.com/2007/02/27/too-many-companies-are-like-bad-marriages/feed/ 0 179 Great Customer Service: Just Do It https://smbconsultinginc.com/2007/01/30/great-customer-service-just-do-it/ https://smbconsultinginc.com/2007/01/30/great-customer-service-just-do-it/#respond Tue, 30 Jan 2007 02:44:00 +0000 http://smbconsultinginc.com/blog/marketing/great-customer-service-just-do-it/ Earlier this afternoon, Brown knocked on my door (UPS). Initially I thought to myself “I didn’t order anything so what could this be?” Upon accepting the package I noticed it was from Total Training. For a little background, Total Training makes software tutorials for a lot of different Adobe titles such as Flash, Photoshop, Dreamweaver, […]

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]]> https://smbconsultinginc.com/2007/01/30/great-customer-service-just-do-it/feed/ 0 147 Hurricane Kohls Maintaining Strength https://smbconsultinginc.com/2007/01/23/hurricane-kohls-maintaining-strength/ https://smbconsultinginc.com/2007/01/23/hurricane-kohls-maintaining-strength/#comments Tue, 23 Jan 2007 22:47:00 +0000 http://smbconsultinginc.com/blog/marketing/hurricane-kohls-maintaining-strength/ In the spirit of poor customer service as journalized on this blog about Tumbleweed, it seems my newly found friend Paul McEnany of Hee-Haw Marketing blogging fame has created quite a following with his Hurricane Kohls postings. They haven’t died–Into PR has another commentary on the situation today. It’s good to see things like this […]

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]]> https://smbconsultinginc.com/2007/01/23/hurricane-kohls-maintaining-strength/feed/ 1 130 Another KY Company Getting it Right https://smbconsultinginc.com/2007/01/19/another-ky-company-getting-it-right/ https://smbconsultinginc.com/2007/01/19/another-ky-company-getting-it-right/#comments Fri, 19 Jan 2007 17:34:00 +0000 http://smbconsultinginc.com/blog/marketing/another-ky-company-getting-it-right/ Found this over on IntoPR.com: Zappos.com: 3 Steps to Great Customer Service It’s good to see KY based companies doing well and getting positive reviews from the public.

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]]> https://smbconsultinginc.com/2007/01/19/another-ky-company-getting-it-right/feed/ 1 114 It's Not All Bad in Customer Service https://smbconsultinginc.com/2007/01/18/its-not-all-bad-in-customer-service/ https://smbconsultinginc.com/2007/01/18/its-not-all-bad-in-customer-service/#comments Thu, 18 Jan 2007 21:54:00 +0000 http://smbconsultinginc.com/blog/marketing/its-not-all-bad-in-customer-service/ Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local Big-O Tire Center around the corner from me because my […]

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]]> https://smbconsultinginc.com/2007/01/18/its-not-all-bad-in-customer-service/feed/ 1 109 When Sought Out Criticism Fails Miserably https://smbconsultinginc.com/2007/01/15/when-sought-out-criticism-fails-miserably/ https://smbconsultinginc.com/2007/01/15/when-sought-out-criticism-fails-miserably/#comments Mon, 15 Jan 2007 19:52:00 +0000 http://smbconsultinginc.com/blog/marketing/when-sought-out-criticism-fails-miserably/ Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of their restaurants simply trying to place […]

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