Word of Mouth Archives - Business Marketing Consulting Services | Louisville, KY | SMB Consulting, Inc. https://smbconsultinginc.com/category/word-of-mouth/ Better Marketing | Better Results Thu, 18 Jan 2007 21:54:00 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.5 https://i0.wp.com/smbconsultinginc.com/wp-content/uploads/2023/03/cropped-SMB_cyan.png?fit=32%2C32&ssl=1 Word of Mouth Archives - Business Marketing Consulting Services | Louisville, KY | SMB Consulting, Inc. https://smbconsultinginc.com/category/word-of-mouth/ 32 32 230892403 It's Not All Bad in Customer Service https://smbconsultinginc.com/2007/01/18/its-not-all-bad-in-customer-service/ https://smbconsultinginc.com/2007/01/18/its-not-all-bad-in-customer-service/#comments Thu, 18 Jan 2007 21:54:00 +0000 http://smbconsultinginc.com/blog/marketing/its-not-all-bad-in-customer-service/ Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local Big-O Tire Center around the corner from me because my […]

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]]> https://smbconsultinginc.com/2007/01/18/its-not-all-bad-in-customer-service/feed/ 1 109 When Sought Out Criticism Fails Miserably https://smbconsultinginc.com/2007/01/15/when-sought-out-criticism-fails-miserably/ https://smbconsultinginc.com/2007/01/15/when-sought-out-criticism-fails-miserably/#comments Mon, 15 Jan 2007 19:52:00 +0000 http://smbconsultinginc.com/blog/marketing/when-sought-out-criticism-fails-miserably/ Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of their restaurants simply trying to place […]

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]]> https://smbconsultinginc.com/2007/01/15/when-sought-out-criticism-fails-miserably/feed/ 2 100 Attempting to Buy Word of Mouth? Bad Idea! https://smbconsultinginc.com/2006/12/30/attempting-to-buy-word-of-mouth-bad-idea/ https://smbconsultinginc.com/2006/12/30/attempting-to-buy-word-of-mouth-bad-idea/#respond Sat, 30 Dec 2006 05:25:00 +0000 http://smbconsultinginc.com/blog/marketing/attempting-to-buy-word-of-mouth-bad-idea/ I’m sure many of you have read or heard about the Microsoft blogger “scandal.” If not, click here to read an E-Week piece on it if you wish. To summarize, Microsoft and AMD sent some prominent bloggers a honking Vista based laptops for them to test out. Initially they said the folks receiving the machines […]

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