by | Thursday | Business, Customer Service, Word of Mouth
Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local...
by | Thursday | Business Strategy, Leadership
From Wired: How Yahoo Blew It.Talks about how Yahoo! offered to buy Google in 2002 and how things have changed since. If you regularly read this blog, you know I have Semel as one of the Five CEOs that Must Go so this merely adds fuel to that fire. I still believe...
by | Thursday | Business Strategy, Differentation
Another find on Seth Godin’s Blog: The Cycle of Choice. Seth points out an interesting phenomenon where a leader is “discovered” then suddenly disappears when the competition figures it out to present a better alternative and what happens because of...
by | Monday | Customer Service, Louisville, rant, Word of Mouth
Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of...
