In the spirit of poor customer service as journalized on this blog about Tumbleweed, it seems my newly found friend Paul McEnany of Hee-Haw Marketing blogging fame has created quite a following with his Hurricane Kohls postings. They haven’t died–Into PR has another commentary on the situation today.
It’s good to see things like this spread in order to force businesses to react, and it’s also nice to see these things carry on a life of their own. Hurricane Kohls hasn’t died down yet!
That employee blog in response was especially interesting to see. Pretty incredible to really hear what happened behind the scenes! Now, if only there was a Kohl’s corporate blog to get that side of the story. Then we’d be all set!