by | Friday | Business Opinion, Customer Service, Observation
I just placed a pizza order to be delivered by Domino’s at 5:30 PM. Their fancy order tracker (which I think is pretty cool, but I’m not sure this is what they had in mind) informed me that the pizza was baked and put into a box at 5:40 PM. At 6:04, it...
by | Wednesday | Customer Service
I just returned from eating a quick meal at Q-Doba, and I’m rather disappointed in the experience during this particular visit. Usually, Q-Doba is very tasty and scratches my itch for quick Mexican as long as there isn’t a line out the door (I’ll go...
by | Thursday | Core Competency, Customer Service, Sales / Marketing
The group I have been partnering with has been working with a local (Louisville, KY) franchisor to help with their marketing efforts. We’ve met with the franchisor four or five times, and we seem to struggle with getting our arms around everything his franchise...
by | Wednesday | Business, Business Strategy, Customer Service
After a lengthy bike ride last Saturday, I had some serious neck/upper back pain. It’s somewhat common for me after longer rides (3+ hours), but I somehow aggravated the injury while I was (of all things) taking a shower the next morning. I figured it was muscle...
by | Tuesday | Customer Service
I found this post worth sharing from “Creating Passionate Users” blog. Michael Wade of Execupundit originally found this, and it’s good stuff indeed!
by | Tuesday | Customer Service
Earlier this afternoon, Brown knocked on my door (UPS). Initially I thought to myself “I didn’t order anything so what could this be?” Upon accepting the package I noticed it was from Total Training. For a little background, Total Training makes...
