The World Famous SMB Consulting Blog
It's Not All Bad in Customer Service
Lately, I've been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local Big-O...
How Yahoo! Blew It
From Wired: How Yahoo Blew It.Talks about how Yahoo! offered to buy Google in 2002 and how things have changed since. If you regularly read this blog, you know I have Semel as one of the Five CEOs that Must Go so this merely adds fuel to that fire. I still believe...
2007 Guide to Linkbaiting: The Year of Widgetbait
Found over on Search Engine Land: 2007 Guide to Linkbaiting: The Year of Widgetbait.A little background from Wikipedia before you jump on over:Link bait is any content or feature within a website that somehow baits viewers to place links to it from other websites....
The Cycle of Choice
Another find on Seth Godin's Blog: The Cycle of Choice. Seth points out an interesting phenomenon where a leader is "discovered" then suddenly disappears when the competition figures it out to present a better alternative and what happens because of that. Lesson to be...
Where Business Editors and Newspapers are Failing
An interesting piece I found on Talking Biz News that is worth a gander: Where Business Editors and Newspapers are Failing.Think it may be a good idea to find some top flight bloggers and syndicate them across many newspapers? I think that's a viable solution. Many of...
Screwing Up By The Numbers
Another great post by Michael Wade. This is a good read!Execupundit.com: Screwing Up By The Numbers
Top Marketing Podcasts of Interest
Here's something I found on Guy Kawasaki's blog which points to Jennifer Jones' blog. Anyway, enjoy any or all of the selections below and come back to share your opinion:Marketing Voices Podcasts of InterestPS--I'll personally read and reply to any and all inquiries...
Evaluating Feedback
Here's a good read on feedback from Michael Wade:Execupundit.com: Evaluating Feedback
Quote of the Day
"You have to remain focused on your people. That's the key to great service."-David Neeleman , CEO, JetBlue
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