by | Tuesday | Blogosphere, Customer Service
In the spirit of poor customer service as journalized on this blog about Tumbleweed, it seems my newly found friend Paul McEnany of Hee-Haw Marketing blogging fame has created quite a following with his Hurricane Kohls postings. They haven’t died–Into PR...
by | Friday | Customer Service
Found this over on IntoPR.com: Zappos.com: 3 Steps to Great Customer ServiceIt’s good to see KY based companies doing well and getting positive reviews from the public.
by | Thursday | Business, Customer Service, Word of Mouth
Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local...
by | Monday | Customer Service, Louisville, rant, Word of Mouth
Yesterday, I noticed a television ad for a local Tex-Mex chain named Tumbleweed that is based here in Louisville promoting a website (Tell Terry What You Think) to tell their CEO (Terry Smith) what you think. A couple of months ago, I had a rotten experience in one of...
by | Monday | Business Strategy, Customer Service, Differentation
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telephone when no one else is using it.We expect our cars to start in the...
