by | Thursday | Business, Customer Service, Word of Mouth
Lately, I’ve been harsh on a few companies for their lack of service or, far worse, uncommitted executive leadership. Today, I experienced the flip side of that and wanted to share the experience to demonstrate equality. I just returned from a visit to the local...
by | Monday | PR, Tips and Tricks
Courtesy of Valleywag on 1/15/2007:—————————————————-Michael Arrington is sometimes so refreshingly blunt that one can forgive him his over-compensating aggression,...
by | Monday | Business Strategy, Customer Service, Differentation
We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. We expect to hear a dial tone when we pick up the telephone when no one else is using it.We expect our cars to start in the...
by | Monday | Bobby Petrino, Business Opinion, Sports, UofL
Unless you live under a rock or pay zero attention to the sporting landscape, you’ve heard the news that Bobby Petrino is leaving Louisville to take over the Atlanta Falcons’ head coaching position. Steve Kragthorpe from Tulsa will be announced as...
