Make trade events deliver in 2009 (Cece Lee)

Make trade events deliver in 2009 (Cece Lee)

Drew’s Note:  As I try to do every Friday, I’m pleased to bring you a guest post.  Meet another  thought leader who shares her insights via the blogosphere. So without further ado…Cece Lee.  Again. Enjoy! As companies prepare to...
Build A … might mean Build A Sale

Build A … might mean Build A Sale

One of the biggest trends we’ve seen over the past decade is the desire to customize everything.  Build your own jeans, build a bear, and now, build your own Muppet. (mine is rather dashing, eh?) And yes, you can order your Muppet after you build him/her....
Small gestures can yield lasting results

Small gestures can yield lasting results

A few months ago, Guy Kawasaki tweeted (made a short announcement on Twitter, the micro-blogging site) that he was done with his next book’s manuscript and was looking for a few people to proofread it and give him feedback. I was what I assume was a pretty large...
How dumb do you think your customers are?

How dumb do you think your customers are?

We give a lot of lip service to the idea of authenticity.  But come on…do we really think hotels don’t want to wash our sheets and towels every day because they care about the environment? I’d have a much higher opinion of the hotel if they...